Privacy Policy — ph65 Online Casino

1. Who We Are

ph65 operates the online casino and sports betting platform accessible at ph65.asia ("the Platform"). For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), ph65 is the personal information controller responsible for the personal data collected through the Platform.

This Privacy Policy applies to all users of the ph65 Platform, including registered players, visitors browsing the site without an account, and former account holders whose data is retained for legally required periods. By using the ph65 Platform, you consent to the data practices described in this Policy.

2. Personal Data We Collect

ph65 collects the following categories of personal data:

Category	Examples
Identity Data	Full legal name, date of birth, nationality, government-issued ID number (Passport, Driver's License, PhilSys ID, SSS/UMID)
Contact Data	Philippine mobile number, email address, residential address (city, province)
Account Data	Username, account ID, registration date, account status, login history
Financial Data	GCash or Maya account reference (masked), BPI/BDO/bank account reference, deposit and withdrawal records, transaction history in PHP
Gaming Data	Games played, bet amounts, win/loss records, session durations, bonus activity
Technical Data	IP address, device type, browser type and version, operating system, referring URL
Communications Data	Records of Live Chat interactions, SMS correspondence, and any correspondence submitted to support

ph65 does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required to verify your identity for responsible gaming purposes (e.g., disability-related self-exclusion requests).

3. How We Collect Your Data

ph65 collects personal data through the following means:

• Direct registration: Information you provide when creating your ph65 account, including your mobile number, name, and date of birth
• Identity verification (KYC): Documents you submit in response to ph65 verification requests, including government-issued IDs
• Platform usage: Data generated automatically when you use the ph65 Platform — including games played, bets placed, and session activity
• Payment processing: Transaction data generated when you deposit or withdraw funds via GCash, Maya, BPI, BDO, or other supported payment methods
• Technical systems: IP addresses, cookies, and device fingerprint data collected automatically by the Platform's infrastructure
• Customer support: Information you provide when contacting ph65 via Live Chat, SMS, or email

4. Legal Basis for Processing

ph65 processes your personal data under the following legal bases as recognized by the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to deliver the services you have registered for — including account management, game access, payment processing, and withdrawal handling
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations (AMLA), PAGCOR reporting requirements, and age verification obligations
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, platform integrity, and responsible gaming enforcement, where these interests are not overridden by your rights
• Consent: Processing for marketing communications, optional profiling, and data uses not covered by the above — where ph65 will seek your explicit consent and you may withdraw it at any time

5. How ph65 Uses Your Personal Data

ph65 uses collected personal data for the following purposes:

• Creating and managing your ph65 account and verifying your identity
• Processing deposits, withdrawals, and transaction records in Philippine Peso
• Delivering gaming services — live casino, slots, bingo, fishing games, and sports betting
• Administering bonuses, promotions, and loyalty rewards
• Providing customer support via Live Chat, SMS, and other channels
• Enforcing the 21+ age restriction and responsible gaming requirements
• Detecting and preventing fraud, money laundering, and unauthorized account access
• Complying with legal reporting obligations to PAGCOR and relevant Philippine authorities
• Sending service notifications — including transaction confirmations, security alerts, and mandatory account updates — via SMS to your registered Philippine mobile number
• Sending promotional communications where you have provided consent (you may opt out at any time)
• Improving the ph65 Platform through aggregated, anonymized analytics

6. Data Retention

ph65 retains personal data for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements
• Identity verification documents: Retained for five (5) years from the date of verification or account closure, whichever is later
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction
• Customer support records: Retained for two (2) years from the date of each interaction
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year

Upon expiry of applicable retention periods, ph65 will securely delete or anonymize personal data in accordance with its data disposal procedures.

7. Data Sharing & Disclosure

ph65 does not sell, rent, or trade your personal data to third parties for commercial purposes. ph65 may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash (Mynt), Maya (Voyager), BPI, BDO, Metrobank, and other payment partners — to process deposits and withdrawals
• Game providers: JILI, PG Soft, Pragmatic Play, and other licensed game studios — to deliver game content (limited to account session tokens; no financial data is shared)
• KYC and compliance services: Third-party identity verification providers engaged to verify government-issued IDs
• IT and security service providers: Infrastructure, hosting, and cybersecurity providers engaged under strict data processing agreements
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order

All third-party service providers engaged by ph65 are required to process personal data only for specified, legitimate purposes and in accordance with applicable data protection standards.

8. Cookies & Tracking Technologies

ph65 uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie categories are used:

• Strictly necessary cookies: Required for the Platform to function — including session authentication, login state, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game category filters to personalize your experience
• Analytics cookies: Collect anonymized data on page views, session durations, and feature usage to help ph65 improve the Platform
• Security cookies: Detect fraudulent login attempts, bot activity, and suspicious session patterns

You may manage non-essential cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from accessing ph65 services, but may affect personalization features.

9. Security Measures

ph65 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ph65 servers
• Encrypted storage of sensitive account and financial data at rest
• Multi-factor authentication options for account access
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis
• Continuous security monitoring and intrusion detection systems
• Regular security audits and penetration testing

While ph65 takes all reasonable measures to protect your data, no online system is completely immune from security risks. In the event of a personal data breach that poses a real risk to your rights and freedoms, ph65 will notify you and the National Privacy Commission (NPC) within 72 hours of discovery, as required by the Philippine Data Privacy Act.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph65:

• Right to be informed: To know what personal data ph65 holds about you and how it is being used
• Right of access: To request a copy of your personal data held by ph65
• Right to rectification: To request correction of inaccurate or incomplete personal data
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations
• Right to object: To object to processing of your personal data for direct marketing purposes at any time
• Right to data portability: To receive your personal data in a structured, commonly used format where technically feasible
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated

To exercise any of the above rights, contact ph65's Data Protection Officer (DPO) via Live Chat support or the contact email listed in Section 14. ph65 will respond to verified requests within fifteen (15) business days.

11. Children's Privacy

ph65 strictly prohibits access by persons under 21 years of age. ph65 does not knowingly collect personal data from individuals below the minimum age requirement. If ph65 discovers that an account has been registered by an underage individual, the account will be immediately closed, all data deleted (subject to any legally required retention), and the matter may be reported to relevant authorities. If you believe a minor has accessed ph65, contact support immediately.

12. Cross-Border Data Transfers

ph65 may transfer personal data to service providers located outside the Philippines — including game studios, cloud hosting providers, and technical service partners — in the course of delivering Platform services. Where such transfers occur, ph65 ensures that adequate safeguards are in place, including contractual obligations on the receiving party to protect your data to a standard equivalent to that required under Philippine law.

13. Changes to This Privacy Policy

ph65 reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered players via SMS to the registered Philippine mobile number and/or a notice displayed on the ph65 Platform. The revised Policy will take effect on the date stated in the notification. Continued use of the Platform following the effective date constitutes acceptance of the updated Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ph65's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (subject line: "Privacy / DPO Request")
• Live Chat: Available 24/7 on the ph65 Platform — ask to be connected to a DPO inquiry

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by ph65.